How we work

We design, build, and run it with you.

We build Ragtime and use it to deliver complete experiences: live event kiosks, audience campaigns, avatars with local knowledge, and role-play training. Bring us in for the design, the build, the running of the project, or all three.

Solutions
Working session with a Ragtime assistant
Technology & professional services

Choose the work you want us to take on.

Your team can use the platform directly. We can work alongside you on a particular part, or take on the complete project. We agree the work, responsibilities, and deliverables together.

Design the experience

From the conversation to the whole interface

We design what people see, hear, and do: a complete event kiosk, an avatar with local knowledge, or a role-play scenario. We design the screens, character, content, and conversation together.

  • Complete kiosk and web interfaces
  • Avatars, local knowledge, and interactive media
  • Conversation and role-play scenario design
Build the workflows

Plan what happens next

We connect the experience to your systems and set up the work around it: showing relevant information during a conversation, collecting responses, passing findings to your reporting tools, or creating a follow-up task.

  • Connections to your CRM and other systems
  • Workflows during and after conversations
  • Custom applications where the project needs them
Manage the campaign

From audience outreach to findings

We can handle the campaign for you: design the conversations, prepare recipient context, arrange the outreach, and manage the run. Then we help interpret the motivations, criticism, and ideas people share.

  • Internal and external audience campaigns
  • Schedules, budgets, and campaign operation
  • Insights reports and a discussion of the findings
The complete experience

The details depend on what people are there to do.

At an exhibition, that might mean meeting a character and exploring a story. In a campaign, it might mean challenging an idea and explaining why. In training, it might mean trying a difficult conversation again.

An interface for the occasionScreens, controls, content, and media designed for the people using them.
A conversation with a purposeRoles, context, and follow-up questions shaped around what people will explore or practice.
A plan for what comes backAgree what to capture, how to review it, and where the findings or follow-up work should go.
Working together

From the first idea to the findings

01

Agree the purpose and scope

We discuss who you want to involve, what they should experience, and what you want to learn. Together we decide what your team will handle and what we will take on.

02

Build and try the experience

We put together the conversation, content, character, and interface. You can try a first version and give feedback before the project goes live.

03

Connect and launch

We set up the agreed workflows, audience links, and system connections, then help launch the campaign or experience.

04

Review the findings

We look at participation, recurring themes, and the views that challenge expectations. We can prepare the report and discuss what to investigate or change next.

Try it first

Make room to test and adjust.

We can start with a small audience or a single kiosk. Review how the conversations go and adjust the content, interface, and workflows before a wider launch.

Let's talk

Request a demo

Tell us about the experience or campaign you have in mind. We'll walk through relevant examples and discuss what it would take to build and run it.